Dave & Buster's - Wilmington, NC

Great place to unwind and have some food and fun with friends or the family. Great date night idea

Took my family for the first time ever to go eat drink & play games! Our server Jason explained everything easily & took great care of us!

This past Sunday my family and I came to enjoy the arcade and have dinner and were not disappointed. With three adults and five children ranging in ages from 1.5 to 12 we had our hands full, but the arcade area never felt crowded despite the large number of guests in attendance that day.<br><br>Unfortunately, we encountered a technical issue right after we got there during the purchasing of our game cards. Having spent over $225 on game cards for my family, I was pretty nervous and upset about this and assumed that if I asked for a replacement card, I would be turned away with a polite "I'm sorry, sir, we can't help you" but I was very, very wrong. I approached Lyla at the hostess stand as she was the nearest employee I saw and informed her of the issue. She listened very closely and promptly went to inform her manager. Jazmun Brown, the manager on duty, quickly returned, listened to the issue, and immediately went to resolve it. After verifying our purchase at the kiosk, she issued us a new card and apologized for the inconvenience.<br><br>I would like to emphasize--they were EXTREMELY busy while this was going on. The arcade, bar, and dining areas were all full, yet Lyla and Jazmun smiled, listened, and fixed the issue expeditiously. I can't say enough positive things about their level of professionalism and quality of customer service.<br><br>Later on, during dinner, we had the pleasure of being assisted by Alaina. She was kind, courteous, friendly, and quick. She managed our large party with ease, and our food was all properly prepared and quite delicious.<br><br>After dinner, Lyla approached our party and offered us a complimentary $35 game card. I told her this was entirely unnecessary, as we were all quite satisfied with how the situation was handled before. But she politely insisted and reassured us that it was her pleasure to provide us with the best time possible while we were guests there. I can't express my gratitude enough towards her and how we were treated by the entire staff.<br><br>I'd also like to give a shoutout to Haley, who was pulling double duty assisting at the hostess stand as well as the prize counter. She was fun and friendly and deserves praise as well.<br><br>I work in hospitality and have ten years' experience in Food & Beverage service. I believe that individuals like Jazmun, Lyla, Alaina, and Haley are the heart and backbone of any successful business. We have enjoyed several outings to this Dave & Buster's location since it opened, and our experience this past weekend has certainly encouraged us to visit again in the near future, knowing that we will receive topnotch customer service and a fun time for everyone.