Dave & Buster's - Concord, NC

New Year’s Eve at Dave & Buster’s has been a family tradition for us since 2017. It’s one of the few places that truly feels safe, fun, and welcoming for my children and me—a place where we can relax, laugh, and ring in the new year together. That tradition matters deeply to me. This was my second year visiting the Concord, North Carolina location for New Year’s Eve. When I purchased tickets, I later realized I had accidentally bought tickets for the Concord, California event instead of North Carolina. That’s when I discovered something frustrating: patrons in California were paying the same price we paid, yet their event included a live DJ, balloon animals, face painting, games, trivia, prizes, and more—while the North Carolina event did not include those added experiences. Despite that confusion and disappointment, what truly stood out was the incredible staff at Dave & Buster’s Concord, NC. The supervisor remembered my family from the year before, and even though we didn’t have tickets for the correct location, the team went above and beyond to accommodate us. Patrice Watson, A-Jay, and Ty were absolutely amazing—kind, professional, funny, and genuinely committed to making sure my family enjoyed our night. We were welcomed, fed, treated with respect, and able to enjoy the countdown together. Their energy, compassion, and effort made all the difference. I want to be very clear: Dave & Buster’s Concord, North Carolina did everything in their power to make our night special, and they succeeded. This is not a location issue—it’s a corporate planning issue. I strongly believe corporate leadership should take a closer look at why New Year’s Eve events are not consistent across locations when customers are paying the same price. Families everywhere deserve the same level of entertainment and value, especially on a night as meaningful as New Year’s Eve. Thank you to the Concord, NC team for protecting the heart of what Dave & Buster’s is supposed to be: a place where families feel safe, welcome, and happy. Because of you, we’ll continue this tradition—and I hope corporate ensures that every location gets the support it needs to deliver the same quality experience.

very fun atmosphere, kind photographer

had dinner this week and had the pleasure of having Alicia for my server- extremely friendly and welcoming, as well as knowledgeable about the menu to help our group make selections. Will 100% be returning!